Privacy Policy

Effective Date: May 1, 2026

1. Introduction

Table Needs, Inc. (“Table Needs,” “we,” “us,” or “our”) operates a point-of-sale (POS) system and related hardware and services (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at tableneeds.com, use our platform at pos.tableneeds.net, use our mobile applications, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

  • Account and Business Information: business name, owner name, email address, phone number, physical address, and business tax identification number (EIN).
  • Employee Information: names, email addresses, phone numbers, PIN codes, roles, clock-in/out times, and timesheet data for employees you add to the platform.
  • Payment Information: credit card numbers, bank account details, and billing addresses. Payment card data is processed by our payment processing partner and is not stored on our servers. 
  • Menu and Product Data: menu items, descriptions, pricing, images, modifiers, and categories you enter into the platform.
  • Transaction Data: order details, payment amounts, tips, refunds, voids, discounts, gift card transactions, and tender types.
  • Communications: messages, emails, support tickets, and other communications you send to us.
  • Marketing Content: any content, images, or materials you provide for use in connection with our Services.

2.2 Information Collected Automatically

  • Device Information: device type, operating system, browser type, screen resolution, and unique device identifiers.
  • Log Data: IP address, access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
  • Location Data: general location inferred from your IP address. We do not collect precise GPS location.
  • Usage Data: how you interact with our platform, including features used, buttons clicked, reports generated, and time spent on various sections.
  • Cookie and Tracking Data: information collected through cookies, pixels, and similar technologies (see Section 5 below).

2.3 Information from Third Parties

  • Payment Processor: Our payment processing partner(s) may share transaction status, settlement information, and chargeback data with us.
  • Integration Partners: if you connect third-party services, those services may share relevant data with us as needed to provide the integration.
  • Referral Partners: sales partners may share your business name and contact information when referring you to our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: to operate, maintain, and deliver our Restaurant Operations Platform, process transactions, manage your account, and provide customer support.
  • Improving Our Platform: to understand how our Services are used, diagnose technical issues, and develop new features.
  • Communications: to send you service-related notices, respond to your inquiries, and provide onboarding assistance.
  • Marketing: to send you promotional communications about our products and services. You can opt out at any time (see Section 9).
  • Analytics and Reporting: to generate aggregated, de-identified analytics about platform usage and industry trends.
  • Security and Fraud Prevention: to detect, prevent, and respond to fraud, unauthorized access, and other security incidents.
  • Legal Compliance: to comply with applicable laws, regulations, legal processes, and government requests.

4. How We Share Your Information

We do not sell your personal information. We share personal information only in the following circumstances:

  • Service Providers: we share information with third-party companies that help us operate and improve our Services, including payment processing partners, email marketing and CRM providers, website analytics services, advertising and social media platforms, translation services, and integration partners for tax, payroll, and delivery.
  • Business Transfers: if Table Needs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
  • Legal Requirements: we may disclose information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • With Your Consent: we may share information in other ways if you have given us specific consent to do so.

5. Cookies and Tracking Technologies

Our website and platform use cookies and similar tracking technologies to collect information and improve your experience. Our website does not currently respond to browser “Do Not Track” signals, as no industry standard for interpreting them exists.

5.1 Types of Cookies We Use

  • Strictly Necessary Cookies: required for the platform to function, including session management and authentication. These cannot be disabled.
  • Analytics Cookies: help us understand how visitors interact with our website. 
  • Marketing Cookies: used to track visitors across websites for advertising purposes.
  • Functional Cookies: enable features like language translation services and review widgets.

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our Services. For more information about our cookie practices, contact us at the address below.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specific retention periods include:

  • Account Data: retained for the duration of your active account and for 12 months after account closure.
  • Transaction Records: retained for a minimum of seven (7) years to comply with tax, accounting, and financial reporting obligations. 
  • Marketing Data: retained until you opt out of marketing communications or request deletion.
  • Log and Analytics Data: retained for 24 months and then aggregated or deleted.
  • Support Communications: retained for  36 months after resolution.

When personal information is no longer needed, we securely delete or de-identify it.

7. Data Security

We take the security of your information seriously and use commercially reasonable technical, administrative, and physical safeguards — including TLS/SSL encryption and PCI DSS-compliant payment processing — to protect your information, though no method of transmission or storage is 100% secure.

8. Children’s Privacy

Our Services are designed for businesses and are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at the address below.

9. Your Privacy Rights

9.1 All Users

Regardless of where you are located, you may:

  • Access: request a copy of the personal information we hold about you.
  • Correction: request that we correct inaccurate or incomplete personal information.
  • Deletion: request that we delete your personal information, subject to legal retention requirements.
  • Opt-Out of Marketing: unsubscribe from marketing emails by clicking the “unsubscribe” link in any marketing email, or by contacting us directly.

To exercise any of these rights, contact us using the information in Section 13.

9.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: you may request the categories and specific pieces of personal information we have collected, the sources, the purposes, and the categories of third parties with whom we share it.
  • Right to Delete: you may request deletion of your personal information, subject to certain exceptions.
  • Right to Correct: you may request correction of inaccurate personal information.
  • Right to Opt-Out of Sale or Sharing: we do not sell your personal information. We do not share your personal information for cross-context behavioral advertising purposes. 
  • Right to Limit Use of Sensitive Personal Information: we do not use sensitive personal information for purposes beyond what is necessary to provide our Services.
  • Right to Non-Discrimination: we will not discriminate against you for exercising any of your CCPA/CPRA rights.

To submit a request, email us at info@tableneeds.com or fill in the form at https://tableneeds.com/contact/. We will verify your identity before processing your request. California law requires us to respond within 45 days.

9.3 Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and other states with comprehensive privacy laws may have similar rights, including the right to access, correct, delete, and opt out of targeted advertising or profiling. To exercise these rights, contact us using the information in Section 13. We will process your request in accordance with applicable law.

10. Data Breach Notification

In the event of a data breach that compromises the security of your personal information, we will notify affected individuals and relevant authorities in accordance with applicable state and federal laws. Notification will be provided as promptly as practicable and without unreasonable delay.

11. Third-Party Links and Integrations

Our Services may link to or integrate with third-party websites and services; this Privacy Policy does not apply to those services, and we encourage you to review their privacy policies directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable law. If we make material changes, we will notify you by email (using the email address associated with your account) or by posting a prominent notice on our website at least thirty (30) days before the changes take effect. Your continued use of our Services after the effective date of the updated policy constitutes your acceptance of the changes.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Table Needs, Inc.
503 Morphy Ave, Fairhope, AL 36532
Email: info@tableneeds.com
Form: https://tableneeds.com/contact/
Website: tableneeds.com