Take a proactive — not reactive — approach to avoid disgruntled customers.

Take a proactive — not reactive — approach to avoid disgruntled customers.

These days, serving customers is hard. Heck, being a server — make that most things involving customers — is challenging of late. Customers, it seems, are more demanding than ever. Conducted by Untold Insights in September 2021, the Oracle Food and Beverage study supports that fact, noting consumers expect lightning-fast service and personalization, fueled by…

Treat customers right with creative touches, innovative technologies, and thoughtful surprises

Treat customers right with creative touches, innovative technologies, and thoughtful surprises

The ability to surprise and delight customers is an important part of delivering memorable dining experiences. Heck, to running a successful business of any kind. This truly is more important than ever these days. So much has changed in the last two-plus years — the onset of a pandemic, the promise and roll-out of vaccines,…

The hedgehog principle and why employee satisfaction is at the core of your restaurant’s success
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The hedgehog principle and why employee satisfaction is at the core of your restaurant’s success

In order to successfully run a restaurant, you have to maintain focus. That’s where philosopher Isaiah Berlin’s hedgehog principle comes in. It’s based on an ancient Greek parable, “The fox knows many things, but the hedgehog knows one big thing,”  Berlin notes that foxes pursue many goals and interests at the same time, resulting in…

The Importance of Service with Table Needs Co-Founder, Ben Simmons

The Importance of Service with Table Needs Co-Founder, Ben Simmons

Table Needs is redefining the restaurant industry We believe that the best experience for the consumer and the restaurant and its staff are not mutually exclusive. We live in an amazing world with innovations challenging the status quo of all kinds of industries, but food service has been mostly untouched by these technological advances. In…