Yeah, kinda. It’ll replace the bad servers.
If you are a bad server, absolutely, this will hurt your chances of getting work in the service industry as adoption increases. If (like I know you are!) you are a good server, then you will make more money and have better job security.
In our conversations with restaurant owners and employees, a common theme arises on just about every occasion. It goes something like this: “I like your idea, but won’t this hurt my servers?.” They are concerned that we are doing to the restaurant industry what self-checkout did to the retail industry, or that eating out won’t be as much of an experience and will just be a room full of people sucked into their phone screens. These are relevant concerns and should be addressed.
“Self checkout of restaurants” is an Oversimplification
First, this idea that the “self checkout of restaurants” is going to do to the restaurant industry exactly what it has done to the retail industry is an oversimplification at best and at worst a straight-up assumption.
These industries are completely different and technology will affect them in different ways. In the retail industry, we saw lost jobs and serious push-back from a portion of the population, but the eventual acquiescence to the inevitable cogs of progress. Truly, no industry, no matter how stubborn, is immune to the demands of the consumer and the technological advancement pace of our age. In our industry, we don’t change fast, but we have waited as long as we can and COVID-19 has only forced the hand that we have to play eventually. It will come, because the consumer demands it, but it can be done the right way, and this is our aim.
Table Needs Role for Servers as the Contactless Dining Solution
The contactless dining solutions that we have been presented with since the onset of COVID-19 have been forced and shortsightedly panicked in their release and implementation. Table Needs is different. We were in development before the COVID-19 shutdown was a thing, and we have real goals that aren’t short term.
For the restaurant, we help increase average ticket prices and customer engagement while forcing down table turn times, but how we make an impact on the role of the server is where we really shine. If your restaurant adopts the Table Needs way, the job of a server should become more streamlined, more lucrative, and increasingly specialized.
Like any industry in flux, things change. One of those such changes will be that restaurants will require less wait staff to operate at their current loads. But, the wait staff that remain, the best ones, will be happier, more fulfilled in their work, and better paid. This fact alone makes this progression for our industry completely different from self-checkout, and instead of a self-checkout style revolution it should be called a customer empowerment revolution.
After all, any customer just wants to know that their requests are heard and acknowledged so that they can get back to the reason they are really there: to have an experience with their loved ones or their business guests. Short of reading our customers minds or giving them the ability to beam their thoughts directly to our POS systems, it can’t get much better.
So, in short… Yes, Table Needs will kill server jobs, but only servers that don’t care about truly serving their guests to the best of their ability. And, in the service industry, that is of utmost importance. Therefore, Table Needs will make the service professionals and those we serve more happy, and that is a win-win situation.