These days, serving customers is hard. Heck, being a server — make that most things involving customers — is challenging of late. Customers, it seems, are more demanding than ever. Conducted by Untold Insights in September 2021, the Oracle Food and Beverage study supports that fact, noting consumers expect lightning-fast service and personalization, fueled by…
It’s Friday night and the dinner rush is in full swing. The phone is ringing off the hook with takeout orders and so far everything is going smoothly as you jockey between two phone lines. That is until your next takeout customer starts asking 20 questions about wing sauce flavors. The second line lights up…
The ability to surprise and delight customers is an important part of delivering memorable dining experiences. Heck, to running a successful business of any kind. This truly is more important than ever these days. So much has changed in the last two-plus years — the onset of a pandemic, the promise and roll-out of vaccines,…