Take a proactive — not reactive — approach to avoid disgruntled customers.

Take a proactive — not reactive — approach to avoid disgruntled customers.

These days, serving customers is hard. Heck, being a server — make that most things involving customers — is challenging of late. Customers, it seems, are more demanding than ever. Conducted by Untold Insights in September 2021, the Oracle Food and Beverage study supports that fact, noting consumers expect lightning-fast service and personalization, fueled by…

7 tips for providing high-quality takeout and delivery

7 tips for providing high-quality takeout and delivery

It’s no secret that restaurants had to ramp up their online ordering capabilities during the pandemic. Most did — for good reason. According to Fundera by NerdWallet, more than 112 million Americans have used an online food delivery service. That’s substantial, and even more noteworthy when you consider it’s growing 300% faster than in-house dining…

What to look for in your restaurant’s POS system

What to look for in your restaurant’s POS system

We’ve previously shared the benefits of enlisting a comprehensive POS solution for your restaurant. From saving time and frustration to helping you do more with less effort, even while short-staffed, your chosen point-of-sale system has the potential to expedite and streamline processes, align your operations and improve both the employee and customer experiences.  When it…

Purposeful, year-round outdoor dining — and a topnotch POS — can increase your ROI

Purposeful, year-round outdoor dining — and a topnotch POS — can increase your ROI

It’s an understatement to say local, independent restaurants have been challenged — repeatedly — over the last few years. From lockdowns to limited capacity, shuttered indoor dining and customers’ hesitancy to enjoy meals in enclosed spaces, restaurants have had to pivot, often. As a result, having outdoor dining has become essential to running a successful…

These days, online ordering is key to meeting customers’ dining demands

These days, online ordering is key to meeting customers’ dining demands

Amid staffing shortages, retention challenges and changing regulations, restaurant technology tools have become not just important, but critical, to running a successful, independent restaurant. These days, contactless ordering is more than just a tool in your toolkit — it’s essential to navigating the ever-evolving restaurant landscape.  Customers are impatient — and want food fast Conducted…