These days, serving customers is hard. Heck, being a server — make that most things involving customers — is challenging of late. Customers, it seems, are more demanding than ever. Conducted by Untold Insights in September 2021, the Oracle Food and Beverage study supports that fact, noting consumers expect lightning-fast service and personalization, fueled by…
The ability to surprise and delight customers is an important part of delivering memorable dining experiences. Heck, to running a successful business of any kind. This truly is more important than ever these days. So much has changed in the last two-plus years — the onset of a pandemic, the promise and roll-out of vaccines,…
In order to successfully run a restaurant, you have to maintain focus. That’s where philosopher Isaiah Berlin’s hedgehog principle comes in. It’s based on an ancient Greek parable, “The fox knows many things, but the hedgehog knows one big thing,” Berlin notes that foxes pursue many goals and interests at the same time, resulting in…
Given a point of sale (POS) system takes payments — and can collect all your inventory, sales and customer data — it’s a crucial part of a business, to say the least. Not only can it potentially assist with inventory management, a POS system also may automate time-consuming manual tasks while eliminating the margin of…