The last few years challenged us — and took its toll. In life. In relationships. Not to mention our social wellbeing. When it comes to the restaurant industry, it’s even more nuanced than that. Not only are they among our frontline workers, they’ve also often bore the brunt of people’s overarching frustrations, perspectives and opinions…
The ability to surprise and delight customers is an important part of delivering memorable dining experiences. Heck, to running a successful business of any kind. This truly is more important than ever these days. So much has changed in the last two-plus years — the onset of a pandemic, the promise and roll-out of vaccines,…
Remember the days when having your own app was the coolest and most exclusive thing you could have? Now we let out a sigh and either begrudgingly download an app or skip over the pain altogether. Not to be dramatic or seem so lazy, but who wants to have another app on their phone?! We’re…
It’s an understatement to say local, independent restaurants have been challenged — repeatedly — over the last few years. From lockdowns to limited capacity, shuttered indoor dining and customers’ hesitancy to enjoy meals in enclosed spaces, restaurants have had to pivot, often. As a result, having outdoor dining has become essential to running a successful…
“Some pandemic trends, consumer behaviors are here to stay.” Cristin O’Hara, Managing Director and Head of the Restaurant Group, Bank of America. Cristin O’Hara’s article makes some striking points when discussing the impacts COVID-19 have had on the industry, among them staffing shortages; the growth of new business models; increased reliance on technology and digital…